Delete your Ajankara account

1. Sign in on the website or in the Ajankara app. If you cannot remember your password, reset it first.
2. Open Account on the website, or Profile in the app.
3. Find Your data and choose Delete my account.
4. Enter your password to confirm. You can add a short reason if you wish.

You can also email support@ajankara.com from the address on your account and tell us you want it deleted. We will confirm it is you and help you start the request.

We check that nothing is still in progress, such as an order that is not finished, a payout on its way, money held for you, commission you owe, or an open dispute. If something is, we tell you what to settle first. Once it is clear, we delete the account, within 30 days of your request. You can cancel the request any time before then. Once the account has been deleted it cannot be brought back, and you will not be able to sign in again.

• Your name, email address, phone number, profile photo and emergency contact.
• Your saved addresses, favourites, notifications and the devices registered for alerts.
• The words and files of messages you sent (the other person sees that a message was removed).
• The text of reviews you wrote, and the notes and locations on your orders, bookings and hails.
• For sellers: your identity documents, bank details, and your shop, its listings, and any places you added, which are taken off the platform.
• Your sign-in, so no password can open the account again.

Orders, payments, refunds, payouts and disputes involve other people and our own financial records, which we must keep for accounting, tax and fraud-prevention reasons. These records stay, but they show only "Deleted user", with no name or contact details attached.

Email support@ajankara.com, or read our Privacy Policy.